customer Tag

Steps to Improve Customer Experience Strategy

It should come as no surprise that businesses of all sizes are looking to improve how satisfied their customers are. In fact, it has been found that nearly 90% of customers are happy to pay more if they know that they will be getting a...

It should come as no surprise...

November 18, 2021

Random Good Reads Translation

If Translators were Car Mechanics…

I came across this text a while ago when a colleague shared it on his Facebook page. This brilliant analogy on how some customers treat translators was originally written by a translator named Gary Smith. “Can you repair my car? I need it for tomorrow.” “Can I...

I came across this text a whil...

June 10, 2016